Return and Refund Policy

At Homescapes, all our products are crafted and inspected with utmost care before dispatch.
We maintain a NO-REFUND policy. 
Exchanges are permitted only under valid circumstances as mentioned below.

1.⁠ ⁠Non-Returnable Items
  • Masks, heavy goods (including Furniture , Mattress Topper, Duvet, Pillows, & Bulky Decor Items) are non-returnable and non-exchangeable.
  • Customised, sale, or discounted products are also not eligible for return or exchange.
2.⁠ ⁠Exchange Conditions
  • Exchanges can be requested within 3 days of receiving the product.
  • Only unused, unwashed, and undamaged products in their original packaging with invoice are eligible.
  • The reason for exchange must be valid and clearly communicated at the contact number mentioned below before dispatching the return.
  • The shipping cost for returning the product will be borne by the customer and is non-refundable.
3.⁠ ⁠Exchange Process
  • The product must be shipped to the following address along with the original invoice:
    Kesri Transcontinental
    Plot No. 345, HSIIDC, Refinery Road,
    Panipat – 132140, Haryana, India
  • Once received, the product will undergo inspection. Exchange will be approved only if the product is found unused, undamaged, and in original condition.
4.⁠ ⁠Refund Policy
  • Refunds are strictly not allowed.
  • In case of a genuine issue verified by our quality team, only an exchange or replacement will be provided.
5.⁠ ⁠International Orders
  • This policy applies only to customers in India.
  • Due to high shipping and customs costs, no exchange, return, or refund is possible for international orders.

For all queries or clarifications, please contact:
📞 011-45093987 (Monday to Saturday, 10:30 AM – 7:00 PM)