Shipping Policy

At Homescapes India, operated by Kesri Transcontinental, we are committed to delivering your order safely, accurately, and on time. Every order is handled with care to ensure you receive products that meet our high-quality standards.
1.⁠ ⁠Customer Responsibility
By placing an order on www.homescapesindia.com, you confirm that all details provided including name, address, and contact information are correct, complete, and accurate.
  • Homescapes India shall not be responsible for delays, non-delivery, or misdelivery arising from incorrect or incomplete information provided by the customer.
  • Once an order is confirmed and dispatched, the customer becomes liable for the order and any associated charges.
We respect your privacy. Customer details are never shared with any third party unless:
  • Authorized by you, or
  • Required by law, regulation, or court order.
2.⁠ ⁠Order Processing & Dispatch
  • Orders are generally processed and dispatched within 7–10 business days from the date of confirmation.
  • In certain cases (custom-made, bulk, or specialty items), processing may take longer.
  • Shipping timelines may vary based on destination, product availability, courier schedules, and weather conditions.
Once your order has been dispatched, you will receive an email or SMS notification with tracking details and courier information.
3.⁠ ⁠Delivery Partners & Timelines
To ensure timely and safe delivery, we ship through trusted and reputed courier partners across India.
  • Estimated delivery time will be displayed at checkout or mentioned in your order summary.
  • Delivery delays may occasionally occur due to unforeseen circumstances beyond our control (e.g., logistics issues, strikes, or natural events).
  • Orders are delivered only during standard business hours and may require a signature upon receipt.
4.⁠ ⁠Tracking Your Order
You can easily track your shipment using the tracking details provided via email or SMS.
For any assistance regarding shipping or delivery, you may contact our customer support team at:
📞 011-45093987 / +91-9310622128
✉️ info@homescapesindia.com
🕒 Monday to Saturday, 10:00 AM – 6:00 PM
5.⁠ ⁠International Shipping
Currently, we deliver across India. For international orders, shipping timelines and charges may vary based on destination and customs regulations. Additional duties or taxes, if applicable, are to be borne by the customer.
6.⁠ ⁠Damages During Transit
If you receive a package that appears damaged or tampered with, please do not accept the delivery and inform us immediately.
Once accepted, any damage claim must be reported within 48 hours of delivery, along with unboxing images/videos for verification.
7.⁠ ⁠Important Note
  • Delivery timelines are estimates and not guaranteed commitments.
  • Homescapes India shall not be liable for delays caused by courier services, customs, natural events, or factors beyond our control.
  • In case of any delay or issue, our team will make every effort to resolve it promptly.
Homescapes India (Kesri Transcontinental)
📍 Plot No. 345, HSIIDC, Refinery Road, Panipat – 132140, Haryana, India
📞 011-45093987 / +91-9310622128
✉️ info@homescapesindia.com